A toy manufacturer headquartered in Soka City, Saitama Prefecture. Ensky Co., Ltd. We asked the person in charge of the online shop about the reasons why they introduced AI Schliemann , the key points of its use, and the challenges they faced.
"table of contents"
1: About our business 2: Reason for contacting AI Schliemann 3: Background to the decision to hire AI Schliemann 4: Achievements of AI Schliemann 5: Challenges of AI Schliemann 6: Companies considering introducing AI Schliemann message to
■About business details
Please tell us about your company's main business activities.
We are a toy manufacturer specializing in character toys and miscellaneous goods. We acquire commercialization rights for anime, movies, athletes, etc., and plan, manufacture, and sell products that incorporate these rights. Our department operates a mail order site called ``Ensky Shop,'' where we sell most of the products we handle. We have decided to use AI Schliemann to make Ensky Shop multilingual.
■Cause of inquiry
How did you come to know about your concerns?
Until now, our online shopping site was limited to shipping within Japan, so we had not prepared a translation page. However, there is demand for Japanese character goods from overseas, and when we created English pages for some products, a certain number of accesses were confirmed.
As some products can now be shipped overseas, the number of products that can be sold overseas has gradually increased, so it became necessary to create a translation page. In response to this, we started considering a translation tool and found the services of AI Schliemann .
■ Background to the decision to hire AI Schliemann
In the process of hiring AI Schliemann , did you consider comparing it with similar services from other companies? Also, what was the deciding factor for you compared to other companies?
We compared 3 companies including AI Schliemann . Translation tools are based on a combination of translation engines, and although there are some differences when translating general Japanese sentences, no major differences were observed.
More importantly, the biggest challenge for us is how accurately we can translate proper nouns such as "anime titles" and "character names." For example, in the case of "Pudding," it is necessary to determine whether it refers to the food pudding or the name of an anime character for translation.
In order to accurately translate such details, not only the functionality of the tool but also the support system is considered important. Among them, AI Schliemann provided the most detailed support, and that was the final deciding factor.
■ Achievements of AI Schliemann
What do you think of the ease of use when you actually start using it?
The functionality itself is simple and user-friendly. When consulting about customization, we received advice on alternative usage and were kindly assisted with customization.
Although it has been introduced recently, we are very satisfied at the moment. We may consult on technical matters in the future, so we would appreciate it if we could work together to come up with improvement measures.
■ AI Schliemann 's challenges
Do you have any thoughts about AI Schliemann 's challenges?
A common challenge when using translation tools such as AI Schliemann is that it is difficult to judge the accuracy of the translated text, including the nuances.
While it might still be manageable in English, when it comes to supporting multiple languages like Chinese, Spanish, German, etc., it's not easy to assess the translation accuracy of all languages straightforwardly (laughs). We are also very curious about the measures taken by other companies.
■ Message to other companies considering introducing AI Schliemann
Lastly, could you give a message to other companies considering implementing AI Schliemann ?
In the process of introducing it, engineers communicate via Slack, and we are amazed by the promptness and accuracy of their responses. Questions and inquiries are answered in a few hours, sometimes even in a few minutes, and all our staff are impressed.
It is a very reliable business partner, not only in terms of functionality but also in terms of support. Why not consult with them first?
Customer Information: Ensky Co., Ltd.
Address: 1-11-1 Inari, Soka City, Saitama 340-0003
Established June 21, 2005
Number of employees: 190 (as of January 2023)
AI Schliemann introduction site “Ensky Shop”https://www.enskyshop.com/
